Returns & Exchanges

At Bern, we want to ensure you have the perfect fit and style for your next adventure. If you are not completely satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your gear in its original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; ensure all original tags are attached and the helmet is in unused, resalable condition.

4

Receive Your Refund

After our warehouse team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing